FAQs

Our lead-in times are usually between 3-5 working days, but make every effort to deliver before then. Full tracking information will be sent via e-mail on day of dispatch so you can track your order from our warehouse to your front door.  We also make every effort to use as reusable, sustainable packaging as we possibly can. Our boxes are made from 100% recycled papers, and we use compostable bags inside to keep the smaller components together. Every part of our packaging is recyclable.

We use Parcelforce, who will provide you with a text and e-mail with tracking details for your order. For larger orders, we may use Palletways, who will usually call you 30 minutes before delivery.

We recommend carrying out a quarterly check of your PlantBox™ living wall, ensuring the water reservoir is topped up and, if you have one of our watering kits, whether this is working correctly. Pruning foliage in spring, summer and autumn will allow plants to continue thriving, and adding a fertiliser every 6 months would also be recommended. This can either be done through a liquid feed and pouring directly into the reservoir, or through soluable pellets directly into the compost. 

The short answer is no, probably not! We have made some upgrades to the original PlantBox™ living wall system, including swapping out the central divider for a central clip. It is smaller, and rectangular in shape. We feel it does the job of the old central divider much better! It also uses less material which is good for the planet. It is also better for plants' roots too. However, we do have an apology to make as our YouTube instruction video is still not updated with this change. We are working on it!

We provide replacement parts for our PlantBox™ system, so please contact hello@growingrevolution.com for advice and additional information on how to order.

Yes! Because PlantBox™ is stackable and modular, you can keep adding to your living wall display. Or, if you decide to have a change-around, then it’s very simply to dismantle and reconfigure your PlantBox™ in whichever way you need too. We like the fact people can add to their living wall "collection"!

Although you don’t have to be ultra DIY-savvy to install a PlantBox™ wall, sometimes it might be easier to get the expertise of one of our approved landscape partners to offer a full installation and maintenance service.   Simply contact us at hello@growingrevolution.com for more information on who we have available in your area.

You can plant your living wall year-round, given it’s not below 3 degrees Celsius.  Planting in sub-zero temperatures can damage the plants foliage or rootzone.

We do not provide wall fixings with your PlantBox™ order, but we have done rigorous testing on which fixings to use, depending on what you are fixing back to. Please see here for our Recommended Fixing Guide. A full third party structural analysis on the PlantBox™ system is available on request. Please e-mail hello@growingrevolution.com for a copy.

PlantBox™ is generally suitable for a wide variety of plants. We recommend using evergreen plants for a full living wall all year round, but you can also grow seasonal flowers or even herbs or vegetables! Why not order our own carefully curated plant bundles – from a shady north-facing wall to your own herb garden, or possibly a vertical allotment!   Why not contact the team to find out more on hello@growingrevolution.com.   It’s important to consider the specific needs of the plants you intend to grow, such as light requirements and root space. Some plants may thrive better in a living wall system than others.

Your delivery will come with assembly instructions, which you can also find here. If you need help please email hello@growingrevolution.com or call us on  01243 957109. There are also YouTube videos available to watch here! Just a note to say that it is unlikely you are missing a central divider for your PlantBox™ - we have since replaced this with a smaller rectangular clip. We feel it does the job much better than using the central divider, as well as uses less plastic too. Sorry that we have yet to update our YouTube instructions! It is a work in progress!

We believe in ‘Reduce, Reuse, Recycle’. If you have finished with your PlantBox™, we recommend gifting to a friend, neighbour or anyone who would be interested! PlantBox™ can be recycled, but we recommend checking with your local authority before putting in your recycling bin.   PlantBox™ is made from 100% recycled polypropylene, sourced and manufactured in the UK.

PlantBox™ is designed to last 10+ years subject to appropriate use.   In other words, as long as PlantBox™ has been correctly installed and plants properly maintained, then we can guarantee your PlantBox™ troughs will be just fine!

Yes, PlantBox™ is made with 100% recycled British polypropylene plastic.

We are proud to work with British suppliers to manufacture products from non-toxic, recycled materials that make use of our resources. Our PlantBox™ units are made from 100% recycled British plastic and manufactured in Norfolk, and our components are made by our next door neighbours in West Sussex!  
 
We are proud to be members of the Made in Britain association.